Reputation Management
Before a patient chooses your hospital, they read what other patients said. The Reputation Management Engine builds review velocity, responds to every voice, and turns feedback into an early-warning system for the hospital.
What runs, and what you receive.
What is included
- Review generation system at discharge and OPD
- Response management on every review, every platform
- Negative feedback escalation protocol
- Rating monitoring across Google, Practo and portals
- Doctor-level profile reputation
- Monthly sentiment and issues digest
What you receive
- Review velocity targets per tier
- Response SLAs on every new review
- Quarterly reputation health report
The numbers this engine moves.
Available in both tiers. Growth runs the foundation cadence, Prime runs full tempo with weekly optimisation.
Provider types this engine leads for
Every provider we work with can run this engine. For these segments it is usually one of the first we deploy, because it moves their numbers fastest.
About the Reputation Management engine
Is the Reputation Management engine sold on its own?
Yes. Most providers start with one or two engines and add others as the system matures. Scope and deliverables are fixed in writing either way.
What is the difference between Growth and Prime for this engine?
Growth runs the foundation cadence that establishes the system. Prime runs it at full tempo — higher volume, weekly optimisation and a plan revisited monthly.
How is it reported?
Monthly on WhatsApp, against the measures above. Prime adds a weekly dashboard and a monthly review call.